Zendesk vs Intercom Explicit Comparison Help desk SaaS is how you manage general customer communication and for handling customer questions. When it comes to self-service portals for things like knowledgebases, Intercom has a useful set of resources. Intercom also has a community forum where users can help one another with questions and solutions. For those of you who have been … Read More

What is natural language processing and how can SMEs use it? Some experience with linguistics and probability is useful but not necessary. For that reason, BERT tries to understand human language, discover what the user is looking for, and show them information they’ll find useful. It especially focusses on queries containing prepositions like “to”, “from”, “for”, or the negative “no”, … Read More

Deploying a Flask-Powered SAP Conversational AI Chatbot on Amazon EC2 The key feature of chatbots is they allow you to communicate with your system in your natural language, either by voice or typing. While scripted chatbots can be implemented more quickly, their capabilities are limited. On the other hand, CAI platforms with NLU, ML, and contextual capabilities generally take longer to … Read More

A roadmap for building a business chatbot This gives you back the time you might spend struggling with those small but important tasks. Another area where AI can be a powerful tool for small business owners is customer communication. Additionally, be aware that generative AI tools may save the information you enter. It’s best to avoid entering any commercially sensitive … Read More

It’s the kind of name that people remember, it’s one that baristas and fast-casual workers will commonly misspell, and I wish more people saw just how great it was. So Baidu is going to have users chatting with Ernie; it’s going to have people asking for Ernie’s help in their cars. Soon, Baidu is going to make Ernie a household … Read More

Another advantage of Brevo Conversations is its intuitive setup and user experience. Installing a chat window on your website requires only a simple copy/paste. And creating chatbot scenarios for common customer queries is quick and easy thanks to the drag-and-drop editor. Is Dialogflow a SaaS? Dialogflow is SaaS bases product which means you don't have to worry about infrastructure. It … Read More

What is Generative AI? Definition & Examples Originally built on OpenAI, we’ve now built an in-house semantic search engine based on state-of-the-art AI models. This allows us to be more reliable, scalable, faster, and meet German data regulations. Essentially, generative AI tools like ChatGPT are designed Yakov Livshits to generate a “reasonable continuation” of text based on what it’s seen … Read More